How to request a delivery
Using your Lay & Wheeler Trading Portfolio Management account you can organise deliveries for your wines stored with us.
Through your Lay & Wheeler Trading Portfolio Management account you can organise a delivery request to a home, office or bonded warehouse address.
Once we have received your request, our operations team will process your delivery, send you payment details and any outstanding storage or tax payments.
If you are organising a delivery to another bonded warehouse, you will only need to pay for VAT. If you are sending to a private address outside of a bonded warehouse, you will need to pay VAT and Duty.
More details on charges for deliveries and current rates of tax can be found here.
Follow the steps below to organise or go to your portfolio by clicking the below button.
Access your portfolio
Go to the ‘My Portfolio’ section of your Lay & Wheeler Trading account and click the ‘Access my portfolio’ button.
If you have never done this before, you must confirm your email address and click the ‘get code‘ button. Once you receive an email with the authorisation code, enter it where asked on the ‘My Portfolio‘ screen. You will only need to do this once.
Once confirmed, you can access your portfolio and will be redirected to our custom portfolio management area.
Follow the next steps to request a delivery.
Add items to delivery basket
On the right side of the table for your portfolio, you will see a square delivery icon, as shown in the image, which when clicked will open a pop-up. You may need to scroll to the right see this.
Select the number of cases from your portfolio that you would like to add to your delivery request. Here you can also add any special delivery notes that our team need to be aware of.
Once selected, please click the submit button so that your selected cases for that product are added to your delivery basket.
If you have successfully added cases to your delivery basket, the number of bottles will show on the icon – as shown in the image – and a green confirmation message will be displayed.
You can then continue to add all other items you wish to deliver and can check what items are in your cart by clicking “Delivery Request” on the top right of your screen.
Please note: items listed for sale, or those that are future arrivals cannot be added to a delivery.
Confirm your delivery basket
Access your delivery basket by clicking “Delivery Request” at the top right of your portfolio management screen.
Once redirected you should now see all of the items you have added to your delivery basket. Confirm which items you want to deliver by selecting the box on the right side next to each product.
You can also edit case/bottle quantities or remove items from your basket by clicking the delivery icon under the ‘Action‘ column.
To proceed to selecting your delivery address and confirmation, click the “proceed to review” button.
On the delivery basket screen, you can also view ‘pending’ or ‘completed’ deliveries. See image.
Confirm Address & Submit Delivery Request
Confirm the number of cases you wish to deliver and then select the date you would like to have them delivered.
Please note: these dates will only be used as a guideline and a member of our Operations team will follow up with you after the request has been received to confirm payment and delivery timings based on your availability and location.
Select address – if you have already organised a delivery through the portfolio management platform, your existing address should be available in the dropdown. Otherwise, click the ‘House‘ or ‘Warehouse‘ icon to add a new home address or Bonded Warehouse address.
Once complete, please submit your request. Our logistics team will then follow up to organise payment for delivery, outstanding storage fees and necessary taxes to be paid.
Making a Delivery Request FAQs
Once you have submitted a delivery request, a member of our Operations team will follow up with you to confirm payment which can be done online.
When listing wines for sale, if the products are In Bond and remain In Bond (or Duty Paid and remain Duty Paid) then no payment of taxes is required. Payment of Duty and VAT needs to be settled before delivery, if not settled upon purchase, when delivering to the UK. If you are based outside of the UK, you are liable for settling the Duty and VAT in your own country.
Please refer to our delivery page here for information on costs to your chosen address. A member of our team will be able to advise you further on exact costs once a delivery request has been submitted.
Yes, you can choose to deliver to a bonded warehouse by clicking the ‘Warehouse’ icon to add a new delivery address, or by selecting an existing address from the dropdown menu.
Collections from a warehouse can be organised arranged through a third party, however you will not be able to go to the warehouse in person. If you would like to organise collection of your wines, please contact our Operations Team at operations@lwtrading.com or liaise with your Account Manager directly.